Client: Warid Telecom
Project Description: Warid was operating in the highly competitive market of telecommunications in Pakistan. The organization was less than optimal in most departments. Departments were overstaffed, and there were many redundancies in job functions, specifically in the middle management positions. Due to intense competition among cellular companies and price wars, it became increasingly important to reduce OpEx and maintain a lean and efficient organization to enhance productivity. Under these circumstances, the leadership of the company decided to do the following:
Reduce redundant and surplus job functions and skillsets;
Retain technical and managerial skills deemed critical to meeting the company’s future strategic objectives
Make changes in organizational structure and align job functions with streamlining and rationalizing headcount
The client required expertise for carrying out these tasks, using standardized frameworks and industry best practices and benchmarks.
VTT provided the client with its Human Capital Management experts; specializing in the telecommunications industry, who performed the following main tasks:
Formulated a comprehensive workforce planning strategy suitable for the client and relevant to the expertise required in the telecommunications industry
Prepared tools for information collected from different departments
Conducted one-on-one interviews and focus group sessions with senior and middle-level management
Analyzed the gathered data and identified future workforce requirements in mission-critical job functions
Analyzed the organization structures and workforce requirements using standardized frameworks, such as eTOM, TAM, and industry best practices
Benchmarked the client’s performance with its competitors in the local and regional markets using specific KPIs
Formulated restructuring recommendations, which proposed critical structural changes and alignments of job functions with workforce requirements
The client was presented with final recommendations from VTT and provided a detailed implementation strategy covering change management to implement the recommended restructuring.